With this new priority on remote work, employees can no longer wander to their favorite IT pro’s desk to ask for help with access to an application , but they still need easy answers. In today’s work-from-anywhere environment, IT needs a powerful strategy for service and support to meet the challenges of remote engagement. Here are a few key ways you can support your organization’s remote employees with a modern IT service management strategy.
While remote work comes with its challenges, it also brings opportunity – and with nearly everyone in a similar situation, many employees will be able to hone their self-help skills while IT teams manage the rest. Overall, self-help and knowledge-based systems will ensure IT teams are not overwhelmed and other users can flourish from remote locations.
Implementing and customizing your Service Desk
We at PractiProject know how to setup your Service Desk with all the best practices available for Service Desk application.
Creating smooth flows for your agents, performing R&D ticket connectivity, and supplying the Service Desk customer a professional experience.
In many cases we migrate an existing help-desk system into the Service Desk application (e.g. from salesforce, Jira, ZenDesk, ServiceNow and others).
PractiProject is a one-stop-shop for you. We’ll help you maximize your Atlassian investment across the organization so you can improve efficiency and scalability like never before
Whether you need licenses purchase, customizations adjustments or a full end-to-end solution – We are here at your service
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