Streamlining Customer Support with Jira Service Management: The Latest Enhancements

Screenshot 2023-02-09 at 18.20.10

Welcome to Practiproject, your Atlassian Platinum Partner! We are always here to help our customers stay ahead of the curve when it comes to delivering outstanding service experiences with Jira Service Management. That’s why we are excited to announce some of the latest enhancements available for Jira Service Management customers, designed to make your job as an administrator even easier.

Let’s take a look at what’s new and how these updates can benefit your team.

Incoming Call Routing

Gone are the days of missed customer calls! With the new incoming call routing feature in Jira Service Management, you can now route calls based on language and time zone, making sure your customers are always connected with the right support team. This feature is available only for Cloud Premium and Enterprise customers and is a game-changer for those who rely on their phones to keep their business running smoothly.

This new feature ensures that your customers are never left waiting on hold, no matter what time of day or night they call. It also helps to reduce response times and improves customer satisfaction by connecting them with a team that speaks their language and understands their time zone.

Enhanced Team Communication

Collaboration is key when it comes to resolving customer issues with Jira Service Management. That’s why we are excited to announce a new integration between Microsoft Teams and Jira Service Management. This integration makes it easy for your incident responders to create chats from tickets and collaborate on resolving issues in real-time.

This integration streamlines your team’s communication and makes it easier for them to work together to find solutions to customer problems. No more jumping between multiple platforms or having to send emails back and forth – everything can now be done in one place, directly within Jira Service Management.

In conclusion, these new enhancements are designed to make your life as an administrator easier, so you can focus on delivering the best service experiences possible to your customers. Whether it’s incoming call routing or enhanced team communication, these features are here to help you stay ahead of the curve and deliver seriously stellar service experiences with Jira Service Management.

As your Atlassian Platinum Partner, Practiproject is always here to help you make the most of your investment in Jira Service Management. If you have any questions or need help setting up these new features, our team is ready and waiting to assist you. Get in touch today and see how we can help you transform the way you deliver service to your customers with Jira Service Management.