What can we do for you
Our main expertise is delivering a tailor made solutions based on Atlassian toolset. This will ensure you use Jira with best practices without changing your existing way of work, and optimising the use of the Atlassian tools.
Choosing the right addons (Apps) is crustal for the overall end-to-end usefulness.
Some of the services we provide our customers :
Setting up your development methodology preferences might be a hassle. Our in-depth knowledge with methodology implementation can assist you with setting up the right process in the system.Jira Agile – We can implement with you the right workflows, bi-directional connection with marketing requirements, sprint analysis and dashboards.Project Management – We can assist you choosing the right Add-on’s to satisfy your PM and management needs, explaining how to implement water-fall project style with Jira.
Installation & setup
Whether you would like to work on the cloud or on your own servers, we have the professional know-how in installation, setup, backup procedures. All to make sure you are up and running on the first try. We would work with your IT people to make sure the system is stable and is ready for ongoing state. WE can then, migrate your existing systems or data, connect the system to external system, automate manual processes, and customize the system behavior – to meet your organization needs
We can give you the third option… Now you don’t have to choose between cloud version (with minimal marketplace support) or on-site version (with IT hassle).Let us host your on-premise version, and we will take care for all your support and IT needs for you.
Whether you are making a transformational change to your whole Jira system, or just limited scale improvements, you want to be sure that whenever you are using Atlassian products you are able to get the best out of them.
Every company has a different perspective, and a different technology landscape and our Integration team is there to understand what your goals are, and to help you deliver them. After all, there is nobody better positioned to understand Atlassian products then PractiProject – The Official Atlassian Experts in Israel.
We offer a full end-to-end Support Service for Atlassian products portfolio, from architecture to integration, customization, configuration and migration services. We offer post implementation training, technical support and advice on how to get the most from your implementation.
We have extensive experience integrating our products with many plug-In elements.
- Single sourcing for all you product and Support needs, from the same vendor reduces the risk and potential cost of poor integration through third parties without the necessary expertise in Atlassian products.
- The scale of our Support Services means that we are able to support very large projects.
We’re the Israeli Professional Services leader when it comes to Atlassian support and our experts live and breathe it. So you can be sure you are getting advice from real experts who can help you maximize the value of our products.
We have delivered many systems integration and customization projects since our formation in 2013 to a wide range of customers (from startups to big Enterprises).
Our Annual Support Program
We commit to acknowledging your requests and providing a detailed answer within a timeframe defined in our Service Level Agreements (SLAs).Tickets related to critical issues can be marked as such and will be handled in priority with stricter SLAs.
Our plans include a monthly volume of support hours and every time one of your support tickets is resolved, the time spent by PractiProject is debited from your monthly support hors bank plan. The monthly support bank hours should be used within calendar month, unused hours cannot be added to the next month bank hours.
Wide range of supportability
Our Atlassian support plans cover all aspects: technical troubleshooting requests as well as general usage questions. You can ask us to configure a workflow for you, connect your tools to your Active Directory or install and configure an addon.
Moreover, you can delegate your day-to-day administration tasks to our Atlassian Experts by giving us remote access to your tools.