Now, as all employees are working remotely, it is important to set up a help-desk functionality to support their different needs.
From IT requests, to purchasing needs.
With Service Desk cloud (which is now free up to 3 managing agents) you can easily setup a help desk functionality, with self service portal, unlimited helpdesk users (customers) and even with cellphone access.
You can either use out-of-the-box settings, or contact us for your customisation needs.